Learning about your Competitor
October 31, 2014
We want to talk about something we find very important here at SMS. Sometimes it is hard to keep track of all the things you need to do to keep up your social media marketing, but one thing you cannot forget is to research your competitors. You need to see what they are doing for holiday specials and what they are offering as incentives to customers. You need to see what you are up against. How can you compete if you don't know what they are doing? Make sure you are also learning about they're mission statements are and why they appeal to customers . You can use the knowledge of what is drawing in their customers to help you because if you can offer something better or similar you will have more of a chance to bring in new customers.
See what your competitors are doing on their different social media sites. Are they posting pictures? Are they having special discounts and sales? If they have great ideas don't be afraid to borrow and tweak them to fit you and your business. Reach out and let us know what you want to read about next month!
Fall Social Marketing Tips for any Business
October 29, 2014
As we head into the last couple of months of the year, it's easy to get caught up in the craziness of the holiday season. An important thing to remember during this time, when it comes to your social media platforms, is to make sure that each post you make is relevant to your brand and message. People want to read informative pieces, such as news articles about what's currently happening in your industry, and keep up to date with your company – your latest news, sales and events. Sometimes it seems as if no one is "listening" online but trust us, someone is always viewing your company's messages, so make sure you're doing proper posts.
Also, make sure you are keeping all of your sites up to date, not just some of them. If you post about a great sale you are having for fall, make sure you post it on all of your platforms so you can reach a larger audience . This also enables your brand to have a consistent voice in the online community.
Take note of holidays or important dates in fall and acknowledge them on your sites, if doing so fits in with your brand and message. Coming up, we've got Thanksgiving, Black Friday, Small Business Saturday, Cyber Monday and many more.
These are just a few ways to keep fall fresh and fun for your audience and to have your voice heard loud and clear! If you'd like more ideas for fall or the upcoming holiday season, or are looking for help planning your next marketing campaign, give us a call today!
How to Keep Your Social Media Sites Customer Friendly
October 22, 2014
A great way to keep clients involved in a business is by making sure they feel heard. Social media has become a quick and easy way for buyers to relay what they want and need from a corporation. While they may be eager to contact a service for personal concerns, it can also be used by businesses to collect new and fresh ideas. There are numerous ways to accomplish receiving client input through social media outlets.
Questions
Pose simple and easy to answer questions that followers can reply too in a short amount of time. Everyone seems to always be on the go, so while they want to feel heard, they also want to be efficient. Responses will come in as long as the buyers are able to answer in an effortless manner.
Polls
Posting polls on your website is a better idea for those customers who are willing to take a little more time out of their day. Managing polls on certain products or services will create more details on what buyers like/dislike and what can be improved. Bonus: You can also post these polls to your Facebook page!
Hold a Contest
A new social media trend has emerged where followers are able to participate in a contest in order to win a prize. Using a “photo challenge” or a “best answer challenge", for example, will keep consumers involved in a fun and unique way. Winners can be given rewards such as a new product or a free trial.
Keeping customers involved and listening to their advice is vital to the success of any business. Over the past few years this has become much simpler due to social media outlets. Contact between buyers and business owners/corporations is easier than ever and should be fully taken advantage of. Using the above techniques will be guaranteed to positively affect the success of a business.
Author
- Kelly Jones
Social Media Manager
